It is the policy of permanent tsb group:
- to comply in full with all legal and regulatory requirements;
- to maintain the highest standards of integrity in all our business dealings and;
- to satisfy our customers' requirements by providing a consistent and efficient level of service.
The following Principles, which reflect the policy and which underpin the development and implementation of compliance arrangements across the Group, have been adopted.
Principle 1 – Customer focus
We will have due regard to the interests of our customers and will treat them fairly. We will have regard to their information needs and will provide information in a way that is fair, timely and not misleading. We will make every effort to ensure the suitability of advice given and any discretionary actions taken.
Principle 2 – Integrity
We will be honest and straightforward in all our business dealings.
Principle 3 – Skill, care and diligence
We will conduct and manage our business with due skill, care and diligence.
Principle 4 – Business imperative
We will view compliance as an imperative for the business and central to the decision-making process.
Principle 5 – Best practice
We will develop our compliance procedures on a 'Best Practice' basis and not just to meet minimum legal and regulatory requirements.
Principle 6 – Market conduct
We will ensure that our business dealings are conducted in accordance with the highest standards of market conduct.
Principle 7 – Management and control
We will ensure that appropriate procedures are put in place to manage and control the business effectively and to meet regulatory requirements.
Principle 8 – Relations with regulatory authorities
We will deal with regulatory authorities in an open and co-operative way.